Merging Multiple Criteria to Identify Suspicious Reviews

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Abstract:

<p>Assessing the trustworthiness of reviews is a key issue for the main- tainers of opinion sites such as TripAdvisor, given the rewards that can be derived from posting false or biased reviews. In this paper we present a number of criteria that might be indicative of suspicious reviews and evaluate alternative methods for integrating these criteria to produce a unified &quot;suspiciousness&quot; ranking. The criteria derive from characteristics of the network of reviewers and also from analysis of the content and impact of reviews and ratings. The integration methods that are evaluated are singular value decomposition and the unsupervised hedge algorithm. These alternatives are evaluated in a user study on TripAdvisor reviews, where vol- unteers were asked to rate the suspiciousness of reviews that have been highlighted by the criteria.</p>

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